After several years of working in the furniture industry, my parents, John and Carol Brown opened up their own venture. In 1977, Brown's Furniture opened on the square in Orrville where Ming Hing restaurant is presently located. Five years later, they moved down the street to our present location of 138 West Market Street nearly doubling the store's size. Several expansions have occurred since that initial move. In 1992, we acquired the adjoining building and in 1997, we purchased the building directly across the street for our present Sleep Shop. We realized the need for a streamlined clearance area and in 2007, opened an additional 5,000 square feet of display area in the front of our warehouse on Main Street. We currently have a total display area of 35,000 square feet of quality home furnishings!
My name is Jarrod Brown and Brown's Furniture continues to operate as a family-run business. I grew up around the store doing odd jobs and eventually delivering furniture. After completing college in 1992, I officially joined the business and my wife, Dawn, came on board a year later. Together, we have assumed the management and operations of Brown's Furniture but "family- run" is still key to our success. John and Carol still work almost every day and chances are that one of our three children will be found visiting the store as well. Our extended family includes our warehouse manager and delivery and prep personnel. We couldn't do what we do without them.
"Where Quality Counts" has been our slogan from the beginning. Striving to meet our customers' needs and customer service has been the key to our success these past 37 years. We want your family to be treated like we would like our family to be treated when you come through our doors.
What is a Customer?
A Customer is the most important person in any business.
A Customer is not dependent on us - we are dependent on him.
A Customer is not an interruption of our work - he is the purpose of it.
A Customer does US a favor when he calls - we are NOT doing him a favor by serving him.
A Customer is part of our business - not an outsider.
A Customer is NOT a cold statistic - he is a flesh-and-blood human being with feelings and emotions like our own.
A Customer is NOT someone to argue or match wits with.
A Customer is a person who brings us his wants - it is our job to fill those wants.
A Customer is deserving of the most courteous and attentive treatment we can give him.
A Customer is the lifeblood of this and every other business.