About Brown's Furniture |
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John & Carol
Brown opened up Brown's Furniture in 1977 on the square in Orrville
(where the Ming Hing restaurant is presently
located). Five years later we moved to our present location at 138
West Market Street just down the street, almost doubling our size to
15,000 square feet. In 1992 we acquired the building next door, adding
4,000 more feet. We expanded again in 1997, as we acquired the building
across the street, giving us a total of 30,000 square feet of display
space. |
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Our son Jarrod joined us in the business in 1994, and a year later
his wife Dawn came on board as well. Chances are one or more of us
will be there to greet you if you have the opportunity to stop by. " Where Quality Counts" has been our slogan from the beginning. Meeting our customers needs has been the key to our success over these 29 years. On our counter is a sign that displays the attitude that we and our valuable employees try to live up to every day: |
What is a Customer?
A Customer |
is
the most important person in any business. |
A Customer |
is
not dependant on us - we are dependent on him. |
A Customer |
is
not an interruption of our work - he is the purpose of it. |
A Customer |
does
US a favor when he calls - we are NOT doing him a favor by serving
him. |
A Customer |
is
part of our business - not an outsider. |
A Customer |
is
NOT a cold statistic - he is a flesh-and-blood human being with
feelings and emotions like our own. |
A Customer |
is
NOT someone to argue or match wits with. |
A Customer |
is
a person who brings us his wants - it is our job to fill those
wants. |
A Customer |
is
deserving of the most courteous and attentive treatment we can
give him. |
A Customer |
is
the lifeblood of this and every other business. |
--Anonymous |
